How We Are Maintaining Service and Safety During the Coronavirus (COVID-19) Outbreak
Advanced Grinding Supplies Ltd are working hard to follow all Public Health England and Government advice and guidelines to maintain the safety of our Staff, Customers and Suppliers while still supplying our customers with as little disruption as possible.
We have taken steps to ensure the correct social distancing is maintained. As such we have postponed all customer and supplier visits until further notice and where possible, conducting meetings via video calls or telephone.
Our Stock and Supply
As part of our regular business strategy, we always aim to hold stock to be able to supply our customers as quickly as possible, this has meant that so far there has been a minimal disruption on how quickly we can ship out most parts. What we have seen though, which is outside of our control are inevitable delays on parts being delivered. As such, our couriers have suspended service guarantees on timed deliveries until further notice. They have assured us that they will make every effort to deliver on the day and time planned but cannot guarantee this.
We and our suppliers are monitoring the situation and will notify customers if despite our efforts, our supply capabilities should be affected by this force majeure event.
If you currently have restrictions or limited deliveries in place, please inform us and we will do what we can to accommodate this to reduce the risk of any shipments getting lost or delayed in transit.
Likewise, we are asking our suppliers to inform us of when they are sending things to us so that we can ensure that we can accept deliveries when they arrive.
We have made preparations for staff to be able to work from home for telephone and email communications should further restrictions need to be put in place.
Should you have any questions or concerns then please let us know as we want to do everything that we can to work with you in these challenging times and we would like to thank you for your continued business and understanding.